Refunds and Cancellations

Further details of the cancellation fees per treatment type are as follows:

IVF, ICSI, egg freezing or egg donation cycle

• If an IVF, ICSI, egg freezing, or egg donation cycle is discontinued for medical reasons after the drugs have started and before any eggs are collected, there will be a refund of the IVF treatment package cost less the cancellation fee. If no eggs are collected or eggs do not fertilise, then no refund can be made.
• If you are having an IVF or ICSI cycle and your embryo transfer is cancelled because of a medical
• reason, your embryos will be frozen. You will be asked to pay for freezing your eggs or embryos.
• We do not refund any costs relating to the pre-treatment procedures or drugs.

IUI

• If insemination does not take place, but you have already started the stimulation drugs, a refund will be given less the cancellation fee.
• We do not refund any costs relating to the pre-treatment procedures or drugs.
• If you start an IUI cycle but the cycle is converted to IVF, you will be asked to pay the additional cost which is the difference between the cost of IUI and IVF.

Donor sperm cycle

• If your treatment using donor sperm is cancelled for any reason, then a refund will be offered
  according to the criteria as set out above, depending on the type of cycle.
• Payment for the donor sperm cannot be refunded

FET

• If an FET cycle is cancelled for medical reasons before your embryos are thawed, we will refund
  the full cost of the treatment package less a cancellation fee.
• If the embryos are thawed, they fail to thaw successfully, there will be no refund. We are not able
  to refund the cost of drugs.

Cancellation fees:

A cancellation fee will be applicable if a cycle is abandoned, to cover the costs already incurred.